How to handle the handoff conversation

By Cathy Moore

Do your clients expect you to create training on demand? By changing how you talk to them, you can steer them away from an information dump and help them solve the real problem.

Once they agree to do a needs analysis, you’re on your way to the best solution.

Here’s a quick slideshow with ideas for things you could say — and not say.

For more, see:

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APT e-Learning Translations | Source: How to handle the handoff conversation