When coming up with a list of key leadership skills, it’s not uncommon to see phrases like “good communicator” or “strong decision-making abilities” come up. While such attributes are certainly important, another vital trait is often overlooked: empathy.
Like many words today, its true meaning has been hijacked. My company LearnLoft defines empathy in the Elevate Others Leadership Report as “how well you are able to identify with your team to understand their feeling and perspectives, in order to guide your actions.”
Empathy is key to connecting with employees and earning their respect–and there are plenty of examples that prove its value.